Privacy Policy

Effective Date: [14-Jan-2025]

Sombokchab (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our mobile application, or access our services on the Sombokchab platform, a leading multivendor marketplace in Cambodia.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The types of information we collect include:
a. Personal Information

    Account Information: Name, email address, phone number, address, and account credentials when you register as a buyer or vendor.
    Payment Information: Payment card details, bank account information, or mobile wallet details for processing transactions.
    Identification Data: National ID, passport, or other documents required for vendor verification.

b. Non-Personal Information

    Usage Data: IP address, browser type, operating system, and browsing behavior on our platform.
    Device Information: Device type, unique device identifiers, and mobile network information.
    Cookies and Tracking Data: Information from cookies, web beacons, and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

    Account Management: To register and manage your account as a buyer or vendor.
    Transaction Processing: To facilitate purchases, sales, refunds, and payouts securely.
    Customer Support: To respond to your inquiries, complaints, or requests for assistance.
    Personalization: To tailor content, product recommendations, and marketing based on your preferences.
    Security: To detect, prevent, and address fraud, unauthorized access, or other malicious activities.
    Compliance: To meet legal obligations, such as tax reporting or regulatory compliance.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information in the following scenarios:

    Vendors and Buyers: To facilitate transactions, your contact details (e.g., phone number and delivery address) may be shared between buyers and vendors.
    Service Providers: Third-party vendors who assist with payment processing, logistics, marketing, or analytics.
    Legal Authorities: When required by law or to protect our legal rights and interests.
    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights

As a user of Sombokchab, you have the following rights:

    Access: Request access to your personal data and details about how it is processed.
    Correction: Update or correct inaccurate or incomplete personal information.
    Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
    Objection: Opt-out of direct marketing or object to data processing based on legitimate interests.
    Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

5. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee absolute security. We encourage you to use strong passwords and to notify us of any suspicious activity on your account.
6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

    Enhance the user experience.
    Remember your preferences and login details.
    Analyze website traffic and performance.

You can manage your cookie preferences through your browser settings.
7. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any information.
8. Children’s Privacy

Sombokchab does not knowingly collect personal data from individuals under 13 years old. If we discover that we have inadvertently collected such data, we will delete it promptly.
9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for updates. The "Effective Date" at the top indicates when the policy was last revised.
10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sombokchab Support
Email: info@sombokchab.com
Phone: [ +855 69 503 999 ]
Address: [ #20, St. 598C, Phum Tomnub, Sangkat Phnom Penh Thmey, Khan Sensok, Phnom Penh, Cambodia ]

By using Sombokchab, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your data as we continue to enhance Cambodia’s multivendor marketplace experience.